Description (Shift, Weekends & Holiday Work As Required)

Performs a variety of difficult clerical work in a centralized emergency services dispatching and communications operation; receives training in emergency services radio dispatching methods and procedures; and performs other related duties as required.

Distinguishing Characteristics:

This is the entry level class in the Emergency Services Dispatching series. This class differs from the Emergency Services Dispatcher II class in that the Emergency Services Dispatcher I performs a variety of difficult clerical work in a centralized dispatching and communications operation and, in addition, receives extensive training in radio dispatching methods and procedures; whereas an Emergency Services Dispatcher II independently operates a computer, radio transmitter, and receiver to dispatch and coordinate the actions of emergency services personnel who respond to complaints, emergencies and other requests for assistance which may involve situations on another island.

The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.
  • Attends selected training and communications courses in police recruit school and other venues to gain familiarity with the basic functions and missions of the various emergency response units throughout the County. These units include, but are not limited to, police, fire, ambulance, civil defense, coast guard, public works, ocean safety, and other public safety agencies.
  • Receives formal and on-the-job training in emergency services operations, the principles and techniques of crisis communications, call classifications and coding, and the utilization of radio dispatching equipment under mock as well as actual but controlled conditions.
  • Conducts test calls and maintains radio frequency discipline.
  • Provides operator relief to higher level dispatchers under close supervision.
  • Receives telephone complaints and other requests for emergency services assistance from the public; answers inquiries and disseminates approved information or refers to the proper authority; elicits and summarizes necessary facts; determines preliminary classification of calls and forwards pertinent information to dispatchers.
  • Receives case data from responding personnel and enters same into various computerized case files and data bases.
  • Makes vehicle, missing person, and other inquiries into various data base systems; maintains and updates logs of abandoned and towed vehicles, missing and wanted persons, and other miscellaneous bulletins and reports.
  • Maintains files and inventory records, issues and accounts for materials, supplies, tools and equipment, and operates common office equipment.
  • Performs other related duties as required.

Minimum Qualification Requirements/Training and Experience: A combination of education and experience substantially equivalent to graduation from high school and two years of radio telephone or telephone switchboard operation, dispatching, public contact or clerical/technical supervisory work experience, including or supplemented by experience which demonstrates proficiency in typing and/or computer keyboard techniques and skills.

License Requirement: None.

Knowledge of: office practices and procedures; filing methods and systems; punctuation, grammar, spelling and word usage; the purpose and uses of standard office equipment; geography of the islands of the County of Maui; emergency response services of the County; principles and techniques in dealing with people.

Ability to: learn departmental and agency rules and regulations, classification and coding methods, and pertinent information to be relayed to callers and responders; learn principles and techniques of crisis communications; learn pertinent laws and ordinances of the State and County; learn to operate radio-telephone and computer equipment; communicate clearly and calmly with responders and the general public; make sound decisions under stressful conditions; operate a keyboard; operate standard office equipment.

 Health and Physical Condition:

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping: Light.

View Maui County Benefits Package